How does the integration process work with our existing website?
Our custom solution is hosted on a branded web domain we secure for you, keeping you in direct contact with your valued customers and ensuring they purchase directly from you. We will provide you with a web link that you can have added to your website, directing your customers to your new online ordering system. If your restaurant is looking to update or create a frontend website, we would be happy to offer a proposal. JAZ has been enhancing customers' online presence since 1998, and we are confident we can assist you.
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What is the fee for using your system?
That’s the best part! Our system is Risk-Free and perfect for restaurants of all sizes. With no setup costs, no hidden fees, and just a flat $2 per order, you’ll never have to worry about commissions eating into your profits. Keep 100% of your earnings while building stronger customer relationships by taking control of the ordering experience.
Are there any setup fees or hidden charges we should be aware of?
No setup fees or hidden charges here! Our flat rate of $2 per order covers everything, including all the bells and whistles. Payment processing is handled directly by Stripe, with details provided when you set up your Stripe account.
How do you handle menu updates and content management?
The JAZ team handles the menu magic from A to Z. We build your online menu, add all the bells and whistles, and then hand over the keys to your new digital storefront. Updating prices and other menu information is a breeze with our easy-to-use administration system, allowing you to update as you need in real time.
How long does it take to implement the system from start to finish?
The average turnaround time from receiving a copy of your menu is approximately 5 business days.
Is the online ordering system mobile-friendly and user-friendly?
The online ordering system features an intuitive and user-friendly interface. It has undergone rigorous testing using an emulator that replicates thousands of desktop browsers, iOS devices, and Android devices.
What kind of customer support is available if we encounter any issues?
The JAZ team is prepared to assist with any issues that may arise. Our support team is available online Monday through Friday from 8AM to 4PM EST, excluding holidays. Support can be accessed through the following channels:
How secure is the payment processing system?
JAZ online ordering program uses Stripe, one of the industry's largest payment processing companies, for all transactions. You can learn more about
Stripe. Once your Stripe account is set up and the payment gateway is added and tested, JAZ EATS will no longer require access. At that point, we will ask you to update the credentials accordingly.
Who is responsible for setting up the payment processor account?
The restaurant is responsible for creating their own payment processor account with Stripe
click here for details. This ensures that all revenue from restaurant orders goes directly to the restaurant's account. Once your Stripe account is active, we will seamlessly integrate the payment gateway into your online ordering system.
Can we customize the look and feel of the ordering system to match our brand?
The JAZ team will work closely with you to ensure that the system's colors match your brand. However, the layout and functionality of the program are standardized and not customizable.
How do you ensure order accuracy and prevent errors?
Because your guests enter their orders using an interface that clearly outlines all available options for the products they choose, their requirements will be well-defined and can be easily confirmed. This minimizes the risk of miscommunication, which is more common with phone orders.
What kind of reporting and analytics are available through the system?
The system includes a sales revenue report that lists sales by date range. Additionally, you can export this revenue report in Excel format. For deeper insights, analytics are provided through Google Analytics.
How do you handle refunds and cancellations?
To cancel an order, users must contact the restaurant directly. Refunds can be processed through the Stripe dashboard.
How easy is it to adjust order lead times and manage peak hours?
Order lead times can be adjusted through the online order administration section. The restaurant can either add or reduce the lead time between order and pickup.
Can customers leave special instructions or preferences with their orders, and how are these communicated to us?
Customer expectations are central to our online ordering system. Customers can choose from predefined options available for each product and can also enter any special instructions. This information is clearly displayed on the order receipt and included in the order details sent to the restaurant via email and in the administration area.
